Health and personal care is one of the LARGEST categories on major marketplaces. This means there’s a lot of competition. However, it also means that there’s an opportunity to learn from those around you.
We brought together a panel of experts to discuss how healthcare, CPG, and really all brands can take advantage of performance marketing without getting overwhelmed.
Key Takeaways
1. The “Band-Aid” Mentality is No Longer Enough
Brands often resort to quick fixes: campaigns that spike awareness or sales in the short term but fail to create lasting impact. This approach is unsustainable in today’s landscape, where trust, authenticity, and consistency matter more than ever.
Instead, brands are encouraged to think long-term—investing in strategies that build brand equity, establish emotional resonance, and meet consumers where they are not just today, but years from now.
2. Human-Centered Design is the Future
Human-centered marketing must be at the core of all strategic efforts. This involves listening closely to real consumer concerns, acknowledging lived experiences, and crafting messaging that responds with empathy and authenticity.
In healthcare, for example, this might mean shifting from a product-centric message (“Here’s our latest drug”) to a people-centric one (“Here’s how we help you live better”). CPG brands, likewise, are being called to elevate their storytelling from product benefits to shared values and cultural relevance.
3. The Role of Trust in Brand Growth
Trust is a recurring theme in building a brand. It isn’t something that can be bought. It’s something that must be earned over time. For healthcare brands, this means being transparent about data use, clinical efficacy, and patient outcomes. For CPG companies, trust is built through consistent quality, honest communication, and socially responsible practices.
In an age where misinformation spreads rapidly, brands that serve as sources of credible, accessible information will win both loyalty and market share. It’s the way to increase your LTV and The Golden Ratio for your business.
4. The Power of Cultural Fluency
Cultural relevance is essential for building long-term resonance. Brands that demonstrate fluency in the lived experiences of diverse communities are better positioned to engage authentically and avoid tone-deaf missteps.
This involves not only inclusive creative but also inclusive teams behind the scenes. Marketing must reflect the diversity of the audiences it seeks to reach, not just in language and imagery, but in thought and intent.
5. Data with a Purpose
While data and measurement continue to be cornerstones of successful marketing, it must be used with intention. The goal isn’t simply to optimize for clicks or impressions, but to understand consumer behavior in ways that inform richer, more strategic storytelling.
Brands need to dig deeper—asking why people behave the way they do, not just what they do. This allows for content that’s both relevant and resonant, helping marketers make decisions that align with both business goals and human needs.
For Amazon sellers, this is done with relative ease through Amazon Marketing Cloud. Build audiences, see demographics, and make data-driven decisions to improve your performance marketing efforts.
6. Long-Term Investment Requires Organizational Alignment
If you take nothing else away from this event, let it be this: Long-term thinking must be shared across an organization, not just by marketers (or any individual or team). Leadership must be aligned in understanding that brand-building is a marathon, not a sprint. When CMOs and C-suite leaders embrace this mindset together, it allows for patience, flexibility, and courage in decision-making.
Conclusion: Toward a Healthier Marketing Ecosystem
While short-term wins may still have their place, the consensus was clear: real brand health depends on the long game. By centering people, building trust, embracing culture, and aligning internally, healthcare and CPG brands can move beyond temporary band-aids and toward lasting value.
Here at Trellis, we help blend AI precision with human intuition to give sellers and shoppers alike the experience they deserve. Book a demo to see the platform in action.
